Overview and Scope
Information We CollectWe collect information about you from a variety of sources, including:
- Information we collect directly from you, such as your billing address.
- Information from third parties, such as your Facebook user name if you “Like” us on Facebook.
- Information automatically collected, such as the pages you view on our website.
Use of InformationWe use your information for a variety of purposes, including:
- Customer service, such as providing products and services to you and keeping track of your orders and returns.
- Communication, such as responding to your requests for assistance and updating you about the status of your orders.
- Marketing, such as providing you with special offers and contacting you about products we think may interest you.
- Administration, such as managing our inventory and maintaining our website.
- Research and development, such as improving our Site and understanding our customer demographics.
- Legal compliance, such as responding to a subpoena or court order.
- Protection of us and others, such as investigating a possible crime or enforcing a contract.
Sharing of InformationWe share your information as follows:
- Corporate relatives, such as a corporate subsidiary.
- Service providers, such as service providers who host our website.
- FactoryOutletStore.com users, such as if you post content on our website that may be available to all website visitors.
- Unaffiliated third parties, such as social media and networking platforms.
- Business transfers, such as if we merge with another legal entity.
- In response to legal process, such as in response to a subpoena.
- To protect us and others, such as to monitor our website for security issues.
- Aggregate and anonymized information, such as aggregate information for statistical analysis.
Other Important Privacy Information
- International transfers of information. Please be aware that information we collect about you will be transferred to, processed, and stored in the United States.
- Children. Our Site is intended for general audiences and is not targeted to children.
- Security. We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
- Your California privacy rights.
- Changes to this Privacy Notice. We will post changes to this Privacy Notice on our Site.
Your ChoicesYou have certain choices regarding how we use your Personal Information. For example, if you decide you no longer want to receive promotional emails from us, you can opt-out by following the unsubscribe link in the email.
+44 800 031 8411
Oceana House, First Floor 39‑49 Commercial Road
FactoryOutletStore.com Website Privacy Notice
Factory Outlet Store LLC and its corporate affiliates (“we, “us” or “our”) value our relationship with you, our customer, and your privacy. This Privacy Notice explains how and why we collect, use, protect, and share your information, including both Personal Information and Non-Personal Information (defined below), through websites or applications (collectively, the “Site”) where this Privacy Notice is posted.
Each time that you access or use a FactoryOutletStore.com Site, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Notice and the FactoryOutletStore.com Terms and Conditions. If you do not agree with this Privacy Notice or our Terms and Conditions, you must stop using this Site.
Information We CollectThe information we collect about you may include both Personal Information and Non-Personal Information. “Personal Information” is information that can identify you as an individual, such as your name, home address, contact information, and financial payment information. “Non-Personal Information” is information that does not reveal your individual identity, such aggregate statistics or general demographic information like gender.
We collect information about you from a variety of sources, including:
- Information that we collect directly from you includes your name, email address, billing and/or shipping address, hone number, payment account information, and your preferences and interests.
- We will also collect any information that you otherwise provide to us, such as any comments or questions that you submit to us through our Site or through other communication channels.
- Information that we collect from third parties may include contact information (if, for example, another FactoryOutletStore.com customer ships a product directly to you) or demographic and lifestyle information.
- If you interact with us on social networking platforms, we may also use that information from those social networking platforms, such as your Facebook user name and other publicly available information.
- Information that we automatically collect about you when you use our Site varies depending on the settings of your web browser or device, but it may include the content you view on our Site; the date and time you access our Site; how long you use our Site; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address (which is a unique string of numbers to identify devices connected to a network). See the section below titled Cookies and Tracking for more information.
Use of Information
- Customer service. We use your information for customer service purposes, including to provide products and services to you; to take, verify, process, and deliver your orders and returns; to process payments; to verify your tax or tax-exempt status; to determine your credit eligibility for certain services such as from cellular or data providers; to provide you with a personalized shopping experience; for warranty, technical support, or other similar purposes; and to establish and update your customer account.
- Communication. We use your information to communicate with you, including to respond to requests for assistance and to update you about the status of your orders. We may communicate with you in a variety of ways, including postal mail, email, and/or telephone.
- Marketing. We use your information for marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you; to target advertisements to you; to administer contests, promotions, and other offers; and for other marketing, advertising, and promotional purposes. Our marketing communications with you may include communications via postal mail, email, and/or telephone.
- Administration. We use your information for administrative purposes, including to manage our inventory; to help us better understand how our customers access and use our Site; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us; to enforce this Privacy Notice, our Terms and Conditions, and other policies.
- Research and development. We use your information for research and development purposes, including to improve our Site, products, services, and customer experience; to understand our customer demographics; and for other research and analytical purposes.
- Legal compliance. We use your information to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
- Protection of us and others. We use your information where we believe it is necessary to protect us and others.
Sharing of InformationWe share your information with the following entities:
- Corporate Relatives. We may share your information with any current or future parent company, affiliate, or subsidiary.
- Service Providers. We may share your information with our contractors, vendors, service providers, agents, or others who perform functions on our behalf. For example, we may share your information with service providers who host our Site, coordinate mailings, or analyze aggregate information about our customers.
- FactoryOutletStore.com Site Users. We may share your information with other Site users. For example, if you post a review, pictures, or other content on our Site, the contents of your post, as well as other information, such as your username, may be available to all Site visitors.
- Unaffiliated Third Parties. We may share the information we collect about you with other unaffiliated third parties, such as social media and networking platforms. These third parties may use such information for their own Direct Marketing Purposes. The use of information by these unaffiliated third parties is governed by the privacy policies of those third parties. See the section titled Your California Privacy Rights below for more information about your rights under California law regarding our disclosures to third parties.
We may also share your information in the following ways:
- Business Transfers. We may share your information with another entity if we or any of our current or future corporate relatives are acquired by or merged with another legal entity, if substantially all of our assets are sold or transferred to another legal entity, as part of a bankruptcy proceeding, or as part of a similar transfer of assets.
- In Response to Legal Process. We may share your information when we believe it is appropriate to comply with the law or a regulatory requirement; to comply with governmental, administrative, or judicial process or other similar requirement or order, such as a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); or as evidence in litigation in which we are involved. We also reserve the right to report to appropriate law enforcement or governmental agencies any activities that we believe are in violation of applicable laws, rules, or regulations without providing notice.
- To Protect Us and Others. We may share your information where we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, Site, or safety of you, Factory Outlet Store LLC, its corporate relatives, and their respective employees, clients, partners, agents, other users, or the public in general; to enforce our Terms and Conditions or this Privacy Notice; and to monitor and remediate security issues.
- Aggregate and De-Identified Information. We may disclose aggregate or de-identified information about our customers for marketing, advertising, research, or other purposes.
Your ChoicesYou have certain choices regarding the Personal Information we collect about you. For example, you may:
- Request to Modify the Personal Information We Have Collected About You. You may request to modify your Personal Information by emailing us at email@example.com or by calling +44 800 031 8411 and specifying the addition, deletion, or other modification to your Personal Information that you would like us to make.
- Request to Modify Content You Have Posted. You may request to modify content that you have posted to our Site by emailing us at firstname.lastname@example.org or by calling +44 800 031 8411 and specifying the content (such as comments or reviews) that you would like modified or deleted. In some cases, we may not be able to remove your content. If this is the case, we will let you know if we are unable to do so and why. Even if we are able to anonymize or make your content or information no longer visible, there is no way to ensure complete or comprehensive removal of your content from the Internet because third parties may have archives of our web pages. We therefore cannot prevent such information from being used in a manner that may violate this Privacy Notice, the law, or your personal privacy
- Deactivate Your Account. If you have an account with us, you may deactivate your account by emailing us at email@example.com or by calling +44 800 031 8411 and requesting that we deactivate your account.
- Opt Out of Promotional Email Communications. You may opt out of promotional emails by clicking on the unsubscribe link in the email. Please also note that if you have previously added your contact information to the mailing list of one of our clients or partners and later withdraw your permission, you will have to contact that third party (or use an opt-out link provided in an email communication from that client or partner) to request removal from that mailing list as well.
- Opt Out of Promotional Text Message Communications. You may opt out of promotional text messages by replying to the message with a request to unsubscribe.
- Opt Out of Promotional Mail Communications. You may opt out of promotional mail communications by following the instructions provided in the mailing, by emailing us at firstname.lastname@example.org, or by calling +44 800 031 8411 and briefly describing the mailing that you would like to unsubscribe from.
- Opt Out of Interest-Based Advertising. We use third-party service providers such as Google’s AdSense and AdWords to help us provide advertisements to you that are tailored to you based on interests that you have expressed on our Site or elsewhere (“Interest-Based Ads”). Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this Site. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. You may decide to disable all the Google cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en. You can use Ads Settings to manage the Google ads you see and opt out of interest-based ads delivered by Google. You also may opt out of receiving Interest-Based Ads from many third-party ad networks, such as those provided by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding Interest-Based Ads by NAI members and DAA members, including how to opt out of Interest-Based Ads provided by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA). If you are in the European Union, go towww.youronlinechoices.eu for information about your choices with respect to third-party advertising, including instructions on how to opt out of participating ad networks. Please note that opting out of participating ad networks does not mean that you will not see advertisements at all and you will continue to receive advertisements on other websites and from companies that do not participate in the above programs. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type and recent, previous searches related to your current search.
Please note that even if you opt out of receiving marketing communications from us, we may still send you communications about your account or any products or services you have purchased from us and we will still respond to your inquiries and requests for information.
- Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. We or our service providers may use clear GIFs (also known as web beacons, web bugs, pixel tags, or action tags, among other names), in connection with our Site to perform functions like tracking the activities of visitors to our Site, helping us manage content, and compiling statistics about usage of our Site. We or our service providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
- Embedded Scripts. We use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our Site.
- Do Not Track. Our Site does not respond to Do Not Track signals, but we do not track your activities once you leave our Site. You may disable certain tracking as discussed in this section (e.g., by disabling cookies).
Third-Party LinksOur Site may contain links to non-factoryoutletstore.com websites and applications. Any access to and use of such websites and applications is not governed by this Privacy Notice. Instead, your use of non-factoryoutletstore.com websites or applications is governed by the privacy policies of those third-party websites or applications. We are not responsible for the information practices of such third-party websites and we encourage you to read their privacy policies.
International Transfers of InformationOur Site is operated by a parent company located in the United States. Please be aware that information we collect about you, including Personal Information, will be transferred to, processed and stored in the United States. The data protection and privacy laws in the United States differ from those of the country in which you are located. U.S. governmental agencies, courts, or law enforcement may be able to access or obtain your Personal Information (for example, in response to a court order).
By using our Site, you consent to the transfer, processing, and storage of your information, including Personal Information, in the United States.
ChildrenOur Site is for general audiences and is not targeted to children under thirteen (13) years of age. We do not knowingly collect any Personal Information from children younger than the age of thirteen (13), and we will delete any Personal Information collected that we later know to be from a customer under the age of thirteen (13). If you believe a child under the age of thirteen (13) has disclosed Personal Information to us, please contact us at email@example.com and specify the customer and information you believe to be from the child under thirteen (13).
We have taken steps to help protect the information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data security measures can guarantee 100% security. Please note that we cannot guarantee the security of any information we have collected about you, and your use of our Site indicates that you understand and accept this risk.
You should take steps to protect your account by, among other things, choosing a strong password that nobody else knows or can easily guess and keeping your log-in and password information private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Your California Privacy RightsUnder California’s “Shine the Light” law, Factory Outlet Store LLC customers who are California residents can request information about the types of Personal Information (if any) shared by Factory Outlet Store LLC with third parties (if any) for “Direct Marketing Purposes” within the preceding calendar year, as well as the names and addresses of those third parties. “Direct Marketing Purposes” means the use of certain types of Personal Information to solicit or induce a purchase, rental, lease, or exchange of products, goods, property, or services directly to you.
If you are a California resident, you may email your request to firstname.lastname@example.org. Please (i) put “California Privacy Information Request” in the subject line and in the body of your message and (ii) state that you are a California resident and provide your California address. You may make one (1) request per calendar year.
Changes to this Privacy NoticeThis Privacy Notice will be updated from time to time. Changes to this Privacy Notice will go into effect when posted and will only apply to Personal Information collected on and after the “Last Updated” data of the revised Privacy Notice. If revisions to this Privacy Notice materially affect how we use Personal information that we collected from you prior to the date of the revised Privacy Notice, we will obtain your consent for any new uses or sharing of your Personal Information. We will post any updated Privacy Notice to our Site.
Oceana House, First Floor 39‑49 Commercial Road